Handling Delivery Issues for Online Purchases Outside AliExpress

Hello, Alexander here from VraagAlex.com. I’d like to address a situation experienced by a customer, let’s call him Kyle, regarding a package ordered from China, but not via AliExpress.

Kyle’s package was routed to a pickup point and then returned as a return shipment to Postbus 7226 in Schiedam, without him receiving any notification from PostNL. This can be frustrating, especially when relying on such notifications to track and collect your package.

Here are some steps you can take:

1. Contact the Seller: Since the package is from Jersey Fusion1, it’s important to directly contact this seller. Explain the situation and ask for assistance or a resolution.
2. Communicate with PostNL: Also, try to get in touch with PostNL for more information on why you didn’t receive any notification. They might provide additional insights into what happened to the package.
3. Check Your Contact Details: Ensure that your contact details, such as your email address, are correct with the web store and PostNL. This helps to avoid future miscommunications.
4. Be Prepared for Additional Steps: Depending on the seller’s response, you may need to take additional steps, such as arranging for re-shipment or requesting a refund.
5. Use https://aliexpress.vraagalex.com/bestel: For future orders, consider ordering via aliexpress.vraagalex.com/bestel to get better support in case of issues.

For more help or questions, visit aliexpress.vraagalex.com/contact.

It’s important to remember that while postal and delivery services sometimes make errors, the ultimate responsibility lies with the seller or the website where you purchased the product. Communication and patience are key in this situation.