What To Do If You’re Not Receiving a Response From a Seller on AliExpress

Hello,

Thank you for reaching out. It can be frustrating when you’re not getting the response you need after placing an order and making a payment on AliExpress. Here are a few steps that you can follow in such a situation:

1. Wait a Little Longer: Bear in mind that AliExpress is a platform that houses sellers from all over the world. Due to different time zones, it may take a bit longer for some sellers to respond than you may be used to. Give them a couple more days to get back to you.
2. Reach Out Again: If you have waited a reasonable amount of time and still received no response, try contacting them again. It’s possible that your initial message got lost or overlooked.
3. Contact AliExpress Customer Service: If the seller remains unresponsive, you can get in touch with AliExpress Customer Service. They can assist you by reaching out to the seller or guiding you on what to do next.
4. Open a Dispute: If your product has not arrived within the buyer protection period, or if it’s not as described, you can open a dispute on AliExpress. During this process, you will have the opportunity to communicate your issue, and AliExpress will mediate between you and the seller.

Remember, at VraagAlex, we are here to provide advice and guidance. However, we don’t have direct access to your AliExpress account details or order information. For a precise resolution to your issue, I recommend getting in touch with AliExpress Customer Service directly.

I hope this helps. If you have any further queries, feel free to ask.

Best regards,

Alexander