How to return a product on AliExpress – step-by-step guide

Ordered something from AliExpress but want to return it? Don’t worry – you’re not alone! Many people are unsure how the return process works, but it’s actually quite simple once you know the steps.

In this blog, I’ll explain exactly how to return a product on AliExpress step by step. Follow the guide to avoid hassle and get your money back smoothly.

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📦 Why might you want to return an item?

There are many reasons to return an item. It could be damaged, not work properly, or not meet your expectations. Sometimes you simply ordered the wrong product.

Luckily, many products on AliExpress are covered by the “Free Return” program – especially if you act quickly.

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🧭 Step-by-step: how to request a return

Follow these steps to easily request a return:

1. Log in to your AliExpress account.
2. Go to “My Orders” and select the item you want to return.
3. Click on “Open Dispute”.
4. Select the option “I want to return the item and get a refund”.
5. Provide a clear reason and upload photos if necessary.
6. Submit your request and wait for approval from the seller or AliExpress.

Once approved, you’ll receive instructions and a return address to send your item back.

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🚚 Send your return on time

Be aware: you usually have only a few days to send your package. Always choose a shipping method with a tracking number so you can prove it was sent.

Once the seller receives the returned item, your refund is usually processed within a few days.

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🔁 What if you can’t request a return?

Sometimes the return option isn’t available or the seller refuses. In that case, you can still open a dispute and select “Item not as described”. AliExpress will review your case.

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💡 Tip: buy products with “Free Return”

If you want to avoid problems, look for products labeled “Free Return”. You won’t have to pay for return shipping. Browse the latest selection here:

👉 Click here for Free Return items

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📣 Support VraagAlex

Do you shop on AliExpress often? Support this website by ordering through my link – it costs you nothing extra:

👉 Order via this link

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🤔 Questions?

Need help or have a question? Leave a comment below or reach out via aliexpress.vraagalex.com/contact. I’ll be happy to assist you!