Receive help via WhatsApp from VraagAlex? Then please read this first!

Every day, I help people with questions about packages, orders, and foreign online stores. But please note: I am not the official customer service of AliExpress or any other store. I offer advice based on experience and do my best to guide you. But to help you properly, I need a few things from you.

What I need from you:

1. The actual name of the store or website where you placed your order. Not vague names like “YE-commerce” or “Order Service Ltd”, but the real store name with domain (such as temu.com, aliexpress.com, shein.com, hobbygigant.nl, or beautyforyou.be). You can usually find this in your confirmation email or bank statement.
2. The return address, if you have sent a package back. It’s often a P.O. box in the Netherlands (for example, in Schiedam). Without that address, I can’t help you effectively.

Without these two details, I can’t check where your package is or advise on what to do next.

I started this support through VraagAlex.com, because thousands of people didn’t know where to turn. It has grown into a volunteer initiative. Want to support this free help service? You can donate via:
👉 https://alexandervandijl.nl/doneer

Ordering from AliExpress? Use my special order page to support me — it costs you nothing extra, and I earn a small commission:
👉 https://aliexpress.vraagalex.com/bestel

Got a question? Send me a WhatsApp message, but don’t forget: always include the name of the store and — if it’s a return — the return address. That way, I can help you faster!

Kind regards,
Alexander from VraagAlex.com